Return and Refund Policy

RETURN AND REFUND POLICY

Office Gear Plaza

Last updated: June 22, 2026

Overview

We want you to be satisfied with your purchase. If you need to return a product, this policy explains how it works and what fees may apply.

No provision of this policy limits your rights under the Quebec Consumer Protection Act, including the legal warranty that a good must be fit for the purpose for which it is ordinarily intended, for a reasonable period. These rights apply despite any contrary provision below.

Return Period

Return requests for change of mind or order error must be initiated within 30 days of receiving your order.

This 30-day period does not apply to a defective product or one that does not conform to its description: in these cases, the legal warranty applies beyond 30 days, for a reasonable period depending on the nature of the product.

Return Categories and Applicable Fees

1. Order Error (Restocking Fee: 20%)

You ordered the wrong product or changed your mind after placing your order.

• Return shipping: You pay the shipping costs to return the item.

• Restocking fee: 20% of the purchase price will be deducted from your refund.

• Example: If you buy a cartridge for $50 and return it without it being defective, you will receive $40 after the 20% deduction ($10), plus return shipping costs.

MANDATORY PACKAGING — To be eligible for this category, the item must be returned in its original, unopened, and sealed packaging. An ink or toner cartridge that has been opened or installed, even by mistake, cannot be returned in this category — it cannot be restocked. If the product is defective, category 2 applies.

2. Defective Product (No Fees)

The item arrived damaged, does not work, or is defective. This category applies even if the product has been opened or installed, as it often needs to be used to discover the defect.

• Return shipping: We pay the costs (you will receive a prepaid return label).

• Refund: 100% of the purchase price.

• Verification: We may request proof of the defect (photos or video) before approving the return.

INK AND TONER CARTRIDGES — For consumables (ink and toner), a test print page showing the defect (streaks, missing colors, blank print) may be required, as well as a photo of the cartridge chip or printhead. This information allows for faster RMA request validation with our supplier.

3. Our Error (Picking Error)

We or our supplier sent the wrong item, an incorrect quantity, or an item damaged due to a packing error.

• Return shipping: We pay the return costs (covered by Randmar Inc. if the error is confirmed on their end).

• Refund: 100% of the purchase price.

• Processing time: Priority (processed within 5 to 7 business days).

4. Item Lost with Carrier

Your package was damaged or lost during transit and never arrived.

• Refund: 100% of the purchase price.

• Processing time: Priority (processed within 5 to 7 business days).

• Note: We handle the claim with the carrier on your behalf.

Return Procedure

Step 1: Request a Return Merchandise Authorization (RMA)

• Your order number

• Reason for return (order error, defective product, our error, or lost with carrier)

• A brief description of the issue

• Photos or video (required for defective products — see category 2)

• Product serial number (if applicable, especially for printers or technological devices)

Step 2: Receive your RMA number

Once your request is approved, you will receive a unique RMA number. This number must be written on the package before shipping.

Step 3: Return the item

• Return address: We will provide it in the approval email.

• Shipping costs: See the categories above based on your return type.

• Condition: For a change of mind or order error return, the item must be unopened, sealed, and in its original packaging. This requirement does not apply to a defective product.

Step 4: Inspection and Refund Processing

Once the item is received, we will inspect it within 5 to 7 business days and process your refund.

• Refunds: Credited to your original payment method.

• Timeframe: 5 to 10 business days after approval (your bank may take a few extra days to show the credit).

Terms and Restrictions

Non-Returnable Items (for Change of Mind Only)

The following restrictions apply only to returns for change of mind or order error, and never to a defective or non-conforming product covered by the legal warranty:

• Items opened, unsealed, or used

• Items damaged due to misuse or clear customer negligence

• Orders shipped to an incorrect address provided by the customer

Any return, regardless of category, must have a valid RMA number.

Partial or Refused Refund

For change of mind or order error returns, we reserve the right to refuse or reduce a refund if:

• The item is returned opened, unsealed, or in an unusable condition (other than a defect).

• The 30-day period is exceeded.

• No RMA number was provided.

This does not affect your rights when a product is defective or does not conform to its description.

Exchanges

If you prefer an exchange rather than a refund:

• Shipping of the new item is free (except in case of an order error on your part).

• Contact us with your RMA number and the desired new item.

Special Cases

Availability (Canada Only)

Office Gear Plaza sells and ships within Canada only. Returns follow the RMA procedure described above.

Clearance or "As Is" Products

Products sold on clearance or marked "as is" may not be eligible for a change of mind return. However, they remain covered by the legal warranty if they are defective. Check the product description before purchasing.

Questions or Issues?

Contact our customer service team:

• Email: automationmonitor@hotmail.com

• Response time: 24 to 48 business hours

Changes to this Policy

Office Gear Plaza reserves the right to modify this return policy at any time. Changes will be posted here with an updated date. Continued use of our services after the changes are published means you accept the new terms, subject to your non-waivable rights under the Consumer Protection Act.

Last updated: June 22, 2026